Appended are details on how to circumvent the error’s displayed on a Generic Media Drive;
First option:
The safest method in working around this issue is to shut down the computer before removing or disconnecting the Media Drive. Doing so ensures there is no activity or interaction occurring with the Media Drive and removes the necessity of disabling any features within the antivirus software.
Second option:
Disable the file system real time protection on the Media Drive. Disabling this feature and restarting the system will normally allow the Safely Remove Hardware wizard to work appropriately. However, if this option is chosen, periodic manual scans of the Media Drive should be done to ensure no viruses have found their way to the drive.
An example of how to disable the real time scanning of the Media Drive within Symantec Antivirus v 8.x protection is described below:
- Start Symantec (Norton) antivirus .
- Click Configure and select the File System Realtime Protection option.
- Click the Exclusions button.
- Click the Files/Folders button.
- Select the Media Drive by placing a check in the box next to the drive. Click OK to save the change.
- Click OK on the Exclusions screen.
- Click OK on the Realtime Protection screen to exit from the Symantec interface.
- Although no message is given to do so, the computer must be shut down and restarted for the change to engage and correct the issue.
Again, performing a periodic manual scan of the Media Drive will have to be done.
