Payment of Invoices via Credit/Debit Card (Step by Step)

Jan 21

Posted by Zeta*Aid in Billing, Getting Started Guide, Knowledgebase

If you choose to make payment via PayPal or Credit/Debit Card.

  1. First goto https://www.zetaid.com/clients/clientarea.php.
  2. Login using your UserID and Password.
  3. Scroll down to the “Due Invoices Section”.
  4. Click on the “View Invoice” for the Unpaid Invoice.
  5. Select the Payment Method you’d like to make from the drop-down menu below the “Unpaid” Header/Tag.
  6. For this instance, we’ll be using Paypal to complete a Credit Card and/or Online Payment.
  7. Click on the “PayPal Checkout” icon.
  8. You’ll be then brought to PayPal’s Scure Payment Site.
  9. If you do not have a PayPal Account, click on Continue on the Right Section of the screen, below the “Don’t have a PayPal account” Header.
    (If you have a PayPal Account, simply login and you’ll be provided with an Order Review Summary, than followthough to Step 12.)
  10. Fill out your Credit Card Details.
  11. Click “Review Order and Continue”.
  12. Review the Order and Click Continue.
  13. That’s it follow through the processes by Clicking continue and you’d have completed payment.
  14. An email will be sent to you with regards to the transaction.

The process is painless and extremely simple and should take approximately 5 minutes to complete.

If further assistance is required simply create a Support Ticket directed to our Billing Personnel by emailing billing@simplyhaddad.com.

We are always around to assist.

Topics : Billing Mode of Payment

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Neptune : Network Server Kernel Upgrades (15/01/2010)

Jan 12

Posted by Zeta*Aid in Maintenance Updates

Date: 15/01/2010
Start time (EST): 9:00am
End time (EST): 12:00pm
Duration: 3 hours
Estimated Down Time: 10 minutes

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We will be updating the Neptune server kernel to the latest version on Friday January 15th between 9:00am EST and 12:00pm EST. We estimate this will result in about 10 minutes of down time while the server reboots.

Keeping kernels up to data is a necessary step in order to stay on top of performance improvements as well as have the latest security fixes.
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Topics : CentOS Linux Linux kernel

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Client CMS Upgrades – January 2010

Dec 24

Posted by Zeta*Aid in Announcements, Maintenance Updates, News

In our effort to keep all our Clients Web Presences in excellent shape; we will be upgrading our SIMPLY HADDAD Premium Design and Development Client Web Site’s Components and Modules, that use CMSs (Content Management and Blog Systems) and have subscribed for our Monthly/Yearly Maintenance Services.
We will be upgrading all systems that use these Interfaces on the 4th, 9th and 10th of January 2010 from 22:00 hrs to 23:00hrs (GMT).
We would like to apologize for any interruptions you might face during this period.
We shall take all precautions to ensure that your service will run smoothly before and after this upgrade.

Wordpress 2.9 Upgrades

We will also be testing and verifying Client Blogs that are using Wordpress 2.8 are able to be upgraded. If all goes well, be prepared for a quick upgrade to Version 2.9 that has been recently launched.
  1. For more info, goto Wordpress.org Blogs here.
  2. For a complete Feature List (i.e. Tech. Spec.) of the features included in Version 2.9, please click here.
Note:
Please do not attempt to automatically upgrade your Blog System before the Compatibility tests have been completed.
These compatibility tests will ensure that the plugins, themes and widgets within Wordpress 2.8 will work and thrive in Wordpress 2.9.
Thank you.
ZETA*AID ™
SIMPLY HADDAD

Topics : Blog Systems Content Management Web Presences

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Neptune : Emergency Network Maintenance (11/30/2009)

Nov 26

Posted by Zeta*Aid in Maintenance Updates

There will be emergency network maintenance on FCR01 which our Neptune server is on. This window is on Monday November 30th starting at 1:00am EST and lasting until 2:00am EST. Although the window is for 1 hour we estimate that there will only be a down time of 15-20 minutes. This maintenance is necessary to correct an issue that could cause network interruptions that would not be scheduled.

Details

The following details were provided by SoftLayer,

The following notification is to inform you of an EMERGENCY MAINTENANCE event on the SoftLayer Technologies IP Network. Due to the severity, the time frame between this notice and the maintenance window has been shortened.

Start Time: 01:00 EST (06:00 UTC)
End Time: 02:00 EST (07:00 UTC)

Summary:
SoftLayer Technologies in conjunction with Cisco Systems have identified a service impacting bug in the current IOS version running on this router. A vendor recommended upgrade has been provided as a resolution and needs to be implemented immediately.

Original Issue Reference:
With the introduction of 4-byte ASNs (Autonomous System Numbers), a newly devised method of injecting a specifically crafted prefix into the global route table allows for the BGP process to be reset on older IOS code.

http://www.cisco.com/warp/public/707…0729-bgp.shtml
https://forums.softlayer.com/showthread.php?t=4585

Customer Impact:
During this maintenance, customers will notice a complete loss of connectivity to their servers on the frontend network (public network). Backend network (private network) connectivity will NOT be impacted during this maintenance. While the upgrade duration is scheduled for 1 hour, we only expect between 15-20 minutes of downtime as the routers reload and fully converge. Again, this will NOT impact the backend network (private network) for customer servers.

Emergency Data Center Maintenance – FCR01.WDC01 [11/30/2009]
Date: Monday, November 30, 2009 (11/30/2009)
Start time (EST): 01:00
End time (EST): 02:00
Services affected: Public Network
Location: WDC01
Duration: 1 hour

Topics : Maintenance Network Upgrades

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Neptune : Server Upgrade (27/11/2009 – 01/12/2009)

Nov 23

Posted by Zeta*Aid in Maintenance Updates

We will be migrating the accounts on the Neptune server starting on Friday November 27th and this will last until Tuesday December 1st. The reason for this upgrade is our continued commitment to having exceptional quality of service.

For the migration process we will be moving accounts in sections based on IP address. We anticipate no more than 5 minutes of down time per account in order to make the switch. We migrate the account data then re-route the IP address to the new server. Thus there is no down time associated with the upgrade.

The specifications of the server will be a Dual Xeon 5520 with 12GB ram and four 300GB SAS drives in raid-10.

Current Neptune:
Xeon 5430
4GB RAM
4×250GB SATA II Raid-10

New Neptune:
Dual Xeon 5520
12GB RAM
4×300GB SAS Raid-10

You’ll notice three times as much memory and SAS drives which are significantly faster than the SATA counterparts. It’ll also have twice as many CPU’s and will be using the newer 5520 CPU.

If you have any concerns about this migration please do not hesitate to contact us.

Start Date: 11/27/2009
End Date: 12/01/2009
Estimated Down Time: less than 5 minutes
Duration: 4 days

Topics : Maintenance Network Upgrades

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Paypal : Activating/Retrieving a Locked Password

Nov 20

Posted by Zeta*Aid in IT & Support FAQs, Knowledgebase, Merchant Account/Gateway Issues

If you have entered an incorrect email address or password 10 consecutive times, your password may be locked for security purposes. To unlock your password, you need to confirm your identity. Once you successfully confirmed your identity, you will be asked to choose a new password. It is critical to choose a password that you can remember but that is also unique enough that no one else can guess it. If you forgot your password, you can create a new password. Here’s how:

  1. Go to the PayPal website.
  2. Click the Home tab at the top of the page.
  3. Click password under the Log In button.
  4. Enter your PayPal email address.
  5. Enter the security code by typing the letters and numbers shown, without spaces.
  6. Click Continue.
  7. Follow the steps provided.

Topics : Locked Password Password Password policy

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Neptune : PHP Upgrade to 5.2.11 (08/10/2009)

Sep 30

Posted by Zeta*Aid in Maintenance Updates

On Wednesday October 8th between 1:00pm and 4:00pm EDT we will be upgrading the Neptune server’s PHP to 5.2.11. We do not expect any down time during the maintenance window. We will be upgrading the system PHP to 5.2.11 first then the web servers so for a short time there may be different versions handling command line cron jobs.

If you have any questions about this maintenance window do not hesitate to contact support.

Date: 10/08/2009
Start time (EDT): 1:00pm
End time (EDT): 4:00pm
Estimated Down Time: None
Duration: 3 hours

Topics : CentOS Linux Maintenance

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Adding & Managing Categories after the fact

Sep 4

Posted by Zeta*Aid in Content Management Systems, Knowledgebase, Wordpress

If you’d like to tidy up your blog categorization, or assign categories to already published content, this video will show you how.

Topics : Blog software Categories PHP programming language

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Default Permissions on Folders and PHP Files

Aug 26

Posted by Zeta*Aid in CMS and PHP Applications, Knowledgebase, Web & Domain Hosting Services

If you’ve accidentally changed the permissions (CHMOD) to some of your folders / PHP files and are now receiving a “500 Internal Server Error” you can fix this by changing the permissions to the default.

Folders: 755
PHP Files: 644

Note:
All folders / PHP files for your website should have the above permissions. Even if the script says you must CHMOD them to something else disregard it: we run a setup utilizing suPHP which makes it so your PHP processes are ran as your user, effectively eliminating the need for insecure permissions.

Topics : CHMOD CMS File Permissions

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Neptune : Network Server Kernel Upgrades (25/08/2009)

Aug 25

Posted by Zeta*Aid in Maintenance Updates

Date: 08/25/2009
Start time (EDT): 11:40pm
End time (EDT): 12:00am
Duration: 20 minutes
Estimated Down Time: 10 minutes

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We will be updating the Neptune server kernel to the latest version on Tuesday August 25th at 11:40pm EDT. We estimate this will result in about 10 minutes of down time while the server reboots.

Keeping kernels up to data is a necessary step in order to stay on top of performance improvements as well as have the latest security fixes. In this case there have been some security vulnerabilities which we have taken steps to mitigate but now with an official kernel released for CentOS we can run a version that is patched. We feel it’s best to have this done as soon as possible which is why there is only 24 hour notice.
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Topics : CentOS Linux Linux kernel

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