ZETA*AID » Outlook

Outlook 2007/2003 : Enable/Disable Leave a Copy on the Server

Zeta*Aid — Thu, 06 May 2010 05:46:53 +0000

Enable Leave a Copy on the Server

On the Tools menu, click E-mail Accounts.
Select “View or change existing e-mail accounts”.
Click “Next” button.
Select an account and click “Change” button.
Click “More Settings…” button.
Click the Advanced tab, and select options Leave a copy of messages on server, Remove from server after 30 day(s)
(You can set the days less or greater than “30″), and Remove from server when deleted from ‘Deleted Items’.
Caution: After you purge or remove message from server, you cannot retrieve it.
Click OK.

Disable Leave a Copy on the Server

Follow through the steps provisioned above, however at Step 6,
Uncheck “Leave a copy of messages on the server” (i.e. there should not be a tick)

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Outlook Error : 503 valid RCPT command must precede DATA

Zeta*Aid — Thu, 15 Apr 2010 07:59:19 +0000

Solutions

If you ever encounter this error then this means you must check your email before trying to send mail meaning that our mail server requires authentication, which can be achieved using one of these methods:
1. Pop before SMTP – check your email for new mail before trying to send email. This adds your IP address to a relayhosts file and allows any email to be sent from that IP address for up to 30 minutes. After 30 minutes you have to authenticate again.
2. Configure your email client to authenticate automatically by checking the “my server requires authentication” box in your email configuration. You will be able to send mail without having to “pop” your mail box first.If using MS Outlook, please try the following:
  1. Open outlook
  2. Go to Tools/Email Accounts
  3. Select the Account with the trouble and click Change
  4. Click on More Settings
  5. Click on Outgoing Server Tab
  6. Click “Outgoing Mail Server (SMTP) requires authentication” and make sure “Use same settings as incoming mail server” is selected (see attached image)
  7. Click on “Advanced Tab”
  8. Set outgoing Port (SMTP) to 26 (if your hosting account is Linux) or 587 if your hosting account is Windows.
  9. Click Ok and then Test Account Settings
  10. If it fails on send then proceed as instructed from 11-13.
  11. Click on Advanced Tab
  12. Set outgoing Port (SMTP) to 465
  13. Check the box Beside “The server requires an encrypted connection (SSL)”.
  14. Click ok and then Test Account Settings
One of our readers pointed out that it may help to remove apostrophes from your email account names.
Finally, if using a mail screening utility such as Mail Washer, you may want to disable the “automatically check at intervals” setting and check mail manually. If the system checks mail while you are sending you may get this error.

If none of the above work we recommend contacting your hosting provider.

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IMAP

Zeta*Aid — Mon, 29 Jun 2009 09:22:30 +0000

IMAP allows you to directly read email from the mail server opposed to downloading all the messages that are unread. IMAP is great to use if you plan on checking your email from numerous computers, but keep in mind it does require an active internet connection while reading your email. Also note email stored on your account does count against your overall disk usage so if you are concerned about disk space this may also not be a good feature to use as POP3 will delete the emails by default once you’ve downloaded them to your email client.

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SMTP

Zeta*Aid — Sun, 28 Jun 2009 17:11:08 +0000

In order to send email from your email client you need a SMTP server in order to send out the emails. We offer SMTP in in the case you do not want to use your ISP’s SMTP server or they have restrictions on it. Our SMTP servers require you to authenticate it which is usually a simple check box in your email client when setting up your email.

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Define : POP3 Accounts

Zeta*Aid — Sun, 28 Jun 2009 17:01:58 +0000

POP3 accounts are one of the ways you can access your email in your mail boxes hosted on our servers. All modern email clients such as Outlook and Thunderbird support the POP3 protocol. POP3 allows you to download your email messages to your computer which then you should no longer need access to the internet to read your email. Majority of email clients also give you the ability to leave the email on the server so that others or you could get the email again at a later time if you lose it. However by default most email clients delete email once it’s been downloaded so be aware of this if you’d like us to still store your emails on our servers.

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