The reason is fairly simple.
For the Platinum Level System, we allow our users to register more that one account with us to manage Design and Development Projects.(i.e. each member of the clients teams will be entitled to a user account to access the project management system, to manage your firms/business/companies project)
As such, most clients would [...]

The Platinum Level System is seperate from the Support System.
The Platinum Level System/Login, allows you to manage Design and Development Projects efficiently. You’d be able to;

Track your Project Status
Track Project Tasks
View Project Roadmap
Download Project Files

Initially you’ll be given a single username and password to login to both the Platinum Level Systems and Support Systems. You [...]

With every Product or Service that you have purchased with SIMPLY HADDAD, we will inform you of the specific level of support you’re entitled to.
If you require confirmation of the specific level you’re under, please feel free to create a ticket with Zeta*Aid – Support, and we will inform you of your Support Level.