Not to worry, we’ll be back online right after we have recharged our batteries.

You can choose to leave a message by clicking on the “Live Chat : Offline” Icon, or leaving a Ticket via the Ticket System.

We’ll get back to you immediately !

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For the Platinum Level System, we allow our users to register more that one account with us to manage Design and Development Projects.(i.e. each member of the clients teams will be entitled to a user account to access the project management system, to manage your firms/business/companies project)

As such, most clients would allow their project team to access the Platinum Level System (Project Management System) whilst they are the only ones who’d be able to access the Support, Billing, Invoicing and Ordering Systems which carry more sensitive information. (i.e. Both you and your team would be able to access the Platinum Level System to manage your Project, but only you’d be able to access more sensitive systems and areas, such as Invoicing, Billing, Support Inquiries and Domain and Hosting Management.)

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The Platinum Level System/Login, allows you to manage Design and Development Projects efficiently. You’d be able to;

1. Track your Project Status
2. Track Project Tasks
3. View Project Roadmap
4. Download Project Files

Initially you’ll be given a single username and password to login to both the Platinum Level Systems and Support Systems. You may change the Passwords to either systems at your convenience.

Why have we seperated the login credentials for both systems ?

The reason is fairly simple.

For the Platinum Level System, we allow our users to register more that one account with us to manage Design and Development Projects.(i.e. each member of the clients teams will be entitled to a user account to access the project management system, to manage your firms/business/companies project)

As such, most clients would allow their project team to access the Platinum Level System (Project Management System) whilst they are the only ones who’d be able to access the Support, Billing, Invoicing and Ordering Systems which carry more sensitive information. (i.e. Both you and your team would be able to access the Platinum Level System to manage your Project, but only you’d be able to access more sensitive systems and areas, such as Invoicing, Billing, Support Inquiries and Domain and Hosting Management.)

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2. How do I know which Support Level I’m under ? With every Product or Service that you have purchased with SIMPLY HADDAD, we will inform...
3. Project Management System We have upgraded our Project Management System! The Project Management System contains all your needs...

If you require confirmation of the specific level you’re under, please feel free to create a ticket with Zeta*Aid – Support, and we will inform you of your Support Level.

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1. Platinum Level Login The Platinum Level System is seperate from the Support System. The Platinum Level System/Login, allows...
2. Why is the User Credentials for Platinum Login seperate from the Support Login ? The reason is fairly simple. For the Platinum Level System, we allow our users to...
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Simply visit http://www.zetaid.com, and click on “View Ticket” or “Submit Ticket” via the “Navigation” Panel.

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